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Lost and found

Lost travel card

If you want to deactivate your lost OSL card, you can do it yourself in the Waltti online store by logging in securely, by calling our customer service at 08 5584 0400 (Mon-Fri 8 AM – 4 PM), or by visiting the Oulu10 service point.

First, check Oulubot located in the bottom right corner of the page to see if your card has been found and delivered to a service point. Type ‘has my travel card been found’ in the message field. Then provide the chatbot with your travel card number or the card owner’s phone number. If your card has been found, the chatbot will guide you to pick it up from Oulu10 Service Point.

A power of attorney will allow another person to pick up it for you. You will find a template of the power of attorney from this page.

To deactive your card customer service needs your social security number and the number of your OSL Card in case you have several travel cards. When closing the card at the ticket office, bring with you your official ID (driver’s lisence, ID Card or passport). Minors can prove their identity with the Finnish Kela Card. See the contact information and opening hours of Oulu10 from the website of the city of Oulu (in Finnish).

You can buy a replacing OSL Card and your tickets can be transferred from the deactivated card to your new card. You will be charged for setting up a new OSL Card and a service fee at desk for the transfer of a valid ticket and value from a canceled card to a new card.

Other items

We deliver lost items once a week to the Oulu Lost and Found Service (in Finnish: Löytötavaratoimisto Oulu, located in the same premises as the second hand store “Huonekalumesta”), address Isokatu 26, open Mon-Fri 11-18, Sat 11-17 and Sun 11-15. You may inquire about your lost items by visiting the service or by calling the service’s phone number (the call is subject to a charge): 0600 550094 (2,00 € euros/min. + local network fee*).

Lost and Foud Service in Tehtaankatu has been closed.

* We are not responsible for possible changes in fees of a third party.

Valuables

In urgent cases (e.g. if your wallet or phone is lost), you can also inquire about the item you left on the bus directly from the bus line’s operator.

Contact details for inquiries about lost valuables: