OSL card

No set-up fee will be charged for an OSL card that has been ordered online. If ordering online is not possible for you, you may purchase an OSL card at Oulu10 service point at the price of 3,00 euros. Your identity will be verified at the Oulu10 service point when purchasing a travel card, so you will need to bring your ID with you.

We will send an OSL card ordered online in an envelope to your home within approximately two weeks of placing the order.

• Register or log in to the Waltti online store.
• Use strong identification with a mobile certificate or your personal online banking credentials.
• Select ”Order a new travel card”.
• If the zone selection still appears, choose OSL-OSL
• Select a value, a season ticket or both.
• Review your shopping basket and pay.
• If you wish to order a blank OSL card with no ticket or value, remove your selected season ticket or value from the shopping basket in the overview tab. When there is only a travel card left in the shopping basket, confirm the order.

Buy a ticket from online store: waltti.fi

An OSL card can simultaniously hold two season tickets: an active season ticket and a pending season ticket. The new season ticket is put into service when the previous one has expired and you scan the ticket on the bus. An unactivated season ticket will expire within two years of the moment of purchase. If the OSL card has an unactivated season ticket, you can buy another pending season ticket on hold for when you have put the season ticket already on the card into service.

You can use the value loaded onto your OSL card to buy a single ticket for yourself and for the person you are travelling with. The price of a single ticket purchased with value is based on the customer group on your OSL card. An adult’s OSL card can be used to buy a single ticket for adult, and a child’s OSL card can be used to buy a single ticket for a child.

You can inquire about a missing OSL card from the chat bot “OuluBot”. Type in the message field “is my travel card found”. Type in your OSL card number or the card owner’s phone number in the message field. If your card has been found, the chat bot will instruct you on how to pick up the card at Oulu10 service point. Prepare to present your proof of identity when picking up your OSL card. You can find “OuluBot” at the bottom right corner of the Lost and Found page.

You can deactivate your personal OSL card in the Waltti online store by logging in with strong authentication. If the card has an active season ticket when you deactivate it, you will lose the days from the season ticket during which the card is deactivated. No compensation will be paid for the lost days of the season ticket. If the card you are deactivating has a season ticket, we recommend quickly obtaining a new card from Oulu10 so that no days are wasted. The balance you have loaded onto the card for bus tickets will remain. If you have loaded sports tickets or balance for library fees onto your OSL card, they will remain active on the card despite deactivation. In the Waltti online store, you can only deactivate the public transport part of the card.

If you later find your OSL card, you can reactivate it for use in the online store. If the OSL card cannot be found, you can restore the balance and season ticket loaded onto the OSL card by obtaining a new OSL card to replace the lost one from Oulu10. Oulu10 can deactivate the lost card and transfer the tickets and balance to a new card for a service fee of €6.50. A fee according to the price list, €3.00, is charged for issuing a new card at ticket sales. You can order a blank card free of charge from the Waltti online store.

If a holder-specific (multi-user) OSL card is lost, it cannot be deactivated nor can the balance be transferred to another card. If a child’s or ward’s OSL card is lost, it can only be deactivated by Oulu10 service point.

The prices include currently valid VAT.

You can view your OSL card’s balance and tickets in the online store. The bus ticket device shows the value remaining on the card after scanning it. You can also inquire about the balance and information on your card from OSL’s customer service and Oulu10 service point.

Check your OSL card balance, tickets and other information in Waltti online store.

You can use the value loaded onto your OSL card to buy a single ticket in public transport in other cities that are part of the Waltti ticket system network as well. Vice versa, the value loaded onto the travel cards of other cities in Waltti network can be used to buy single tickets for OSL buses. Do the following:

• Push the “Poikkeusmatka” button on the bus ticket device
• Select the zones (In OSL area no need to select zones)
• Scan your card with the ticket device

If the bus ticket device differs from the one in your city, the driver can charge the fare from your travel card.

Value cannot be loaded onto OSL cards that have been loaded with either a Kela-granted school transport subsidy ticket for upper secondary level students or with a ticket for a comprehensive school pupil. If you receive school transportation subsidy from Kela or you or your child has received an OSL card from school, acquire another OSL card for free time travels.

If a personal OSL card has been handed over to another person’s use, for example an adult uses a child’s card, the driver has the right to take the OSL card away from the customer. You can inquire about your card from Oulu10 service point at earliest three days after the repossession of the card. No compensation is paid for the period of repossession.